Privacy Policy

How GoGo Cars collects, uses and protects your personal data.

Effective January 1, 2026 · Last updated August 11, 2026

1. Who we are

This policy explains how Gogo Enterprises (“we”, “us”), which operates the GoGo Cars self-drive car rental service and mobile app, handles your personal data. Our registered address is T7-1-302/45/11/B, S.R. Nagar, B.K.Guda, Hyderabad, Hyderabad, Telangana, 500038,Hyderabad-500038, Telangana.

We are the data fiduciary for the data described here, as that term is used in India's Digital Personal Data Protection Act, 2023. This policy applies to the GoGo Cars Android and iOS apps and to https://gogocar.in.

2. What we collect and why

We collect only what a self-drive rental actually requires. Here is the complete list.

Category	What this includes	Why we need it
Account details	Name, email address, mobile number, username, and password (stored only as a salted hash).	To create and secure your account and to contact you about bookings.
Identity and KYC documents	Aadhaar number, the demographic record returned by UIDAI (name, date of birth, gender, address and photograph), photographs of your Aadhaar card and driving licence, driving licence number, and the name on the licence.	Indian law requires a self-drive rental operator to verify the identity and driving entitlement of every renter before handing over a vehicle.
Location	Your device's approximate and precise location, collected only while the app is open and only when you tap to use it.	To set a doorstep delivery address and to confirm you are at the pickup point when a trip starts or ends. We never collect location in the background.
Photos and camera	Photographs you take or choose for KYC documents and for the vehicle condition inspection at pickup and return.	To verify identity and to record the condition of the vehicle so damage disputes can be settled fairly.
Booking and trip records	Cars booked, pickup and drop times and locations, distance travelled, fare breakdown, late charges, and inspection photos.	To operate the rental, bill you correctly, and meet tax and accounting obligations.
Payments	Amount, currency, order reference, and the status CCAvenue returns. We never see or store your full card number, expiry, or CVV — those are entered on CCAvenue's page.	To take payment for bookings and to issue refunds.
Wallet and referrals	Wallet balance, referral code, and who referred you.	To run the wallet and referral reward programme.
Device and notifications	Push notification token and the platform (Android or iOS).	To send you booking, trip, and payment notifications.

We do not collect your contacts, your calendar, your microphone, your call logs, your SMS messages, or your browsing activity on other apps and sites. We do not use advertising identifiers and we do not run third-party advertising or analytics trackers in the app.

3. App permissions

The app asks for these device permissions. Each one is requested only at the moment it is needed, and the app remains usable if you decline — you will simply not be able to use that specific feature.

Permission	When we ask	What happens if you say no
Location(while using the app)	When you set a doorstep delivery address, or confirm you are at the pickup point at the start or end of a trip.	You can still book by typing an address or choosing a branch pickup.
Camera	When you photograph your Aadhaar or driving licence for KYC, or record the vehicle's condition at pickup and return.	You can upload existing photos from your gallery instead.
Photos	When you choose an existing image instead of taking a new one.	You can use the camera instead.
Notifications	After you sign in, so we can send booking, trip, and payment updates.	You will need to open the app to check booking status.

Location is never collected in the background. The app has no background location permission and does not track your vehicle or your movements between trips.

4. Aadhaar and KYC

Indian law requires a self-drive rental operator to verify the identity and driving entitlement of every renter before handing over a vehicle. To do that we collect:

Your Aadhaar number and the one-time password sent to your Aadhaar-linked mobile, which we pass to a UIDAI-authorised Offline KYC provider;
The demographic record UIDAI returns — your name, date of birth, gender, address, and photograph;
Photographs of your Aadhaar card and driving licence;
Your driving licence number and the name recorded on it, which we verify against the issuing authority's records.

We use your Aadhaar only to confirm you are who you say you are. We do not use it as a login, we do not share it with other customers or with advertisers, and we do not use it to build any profile of you. Within the app your Aadhaar number is displayed in masked form.

Aadhaar verification is required to rent from us. We do not currently offer an alternative route to complete KYC. If you choose not to provide your Aadhaar details you will not be able to book a vehicle, and you can ask us to delete any account you have already created at gogocar.in/account-deletion.

5. Payments

Payments are processed by CCAvenue (Infibeam Avenues Ltd.), a payment gateway regulated by the Reserve Bank of India. Card details are entered on CCAvenue's own secure page. We never receive, see, or store your full card number, expiry date, or CVV.

What we store is the booking amount, the order reference, and the success or failure status CCAvenue returns, so that we can show your payment history and process refunds.

6. How we use your data

We use your personal data only for these purposes:

To provide the service — creating your account, verifying your identity, confirming bookings, delivering and collecting vehicles, and calculating fares.
To take payment — charging booking amounts, security deposits, late charges, and issuing refunds and wallet credit.
To keep you informed — booking confirmations, trip reminders, payment receipts, and service messages.
To settle disputes fairly — the vehicle condition photographs taken at pickup and return are used to resolve damage claims.
To meet legal obligations — identity verification, tax and accounting records, and responding to lawful requests from authorities.
To prevent fraud and misuse — detecting fraudulent bookings, referral abuse, and vehicle theft.

We do not sell your personal data. We do not share it with data brokers, and we do not use it to serve you advertising.

7. Who we share it with

We share personal data only with the service providers we need to run the rental, and only the minimum each one requires. Every provider is bound to use it solely for the purpose we specify.

Recipient	What they receive	Why
MSG91	Mobile number	Sends the one-time password used to sign you in.
CCAvenue (Infibeam Avenues Ltd.)	Booking amount, order reference, billing contact details	Processes card, UPI, and netbanking payments. Card details are entered on CCAvenue's own payment page.
Sandbox / UIDAI Aadhaar OKYC	Aadhaar number, OTP, and the demographic record UIDAI returns	Verifies your Aadhaar identity for KYC, as required before a self-drive vehicle can be handed over.
Google Firebase Cloud Messaging	Device push token	Delivers booking and trip push notifications.
Expo (Expo Application Services)	Device push token	Builds the app and routes push notifications to FCM/APNs.

We may also disclose personal data where we are legally required to — for example to the police, a court, a tax authority, or a transport authority investigating a traffic offence or an accident involving one of our vehicles. If our business is sold or merged, your data may transfer to the acquirer, who will remain bound by this policy.

8. How long we keep it

Data	Kept for
Account details (name, email, phone)	Until you delete your account.
KYC documents and Aadhaar verification records	Until you delete your account, or until the legal retention period for rental records expires — whichever is later.
Booking, invoice, and payment records	8 years, as required by Indian tax and accounting law. These survive account deletion in a reduced form (see below).
Vehicle inspection photographs	Until the booking is closed and any damage claim is settled.
Push notification token	Until you sign out, uninstall the app, or turn notifications off.

9. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

Access a summary of the personal data we hold about you and who we have shared it with;
Correct data that is inaccurate, and complete data that is incomplete;
Erase your personal data, subject to the legal retention periods above;
Withdraw consent you previously gave, at any time;
Nominate another person to exercise these rights on your behalf if you die or become incapacitated;
Complain to our Grievance Officer, and then to the Data Protection Board of India if you are not satisfied with our response.

To exercise any of these, write to gogocars5477@gmail.com. We will respond within 30 days.

10. Deleting your account

You can request deletion in two ways:

In the app — open Profile → Delete account, choose a reason, and confirm.
On the web, without installing the app — use the form at gogocar.in/account-deletion.

We process deletion requests within 7 days. We will first check that you have no ongoing trip and no unpaid dues.

What is deleted: your profile, contact details, KYC documents and Aadhaar verification record, saved addresses, wallet balance, referral code, and push notification token.

What is kept: invoices and payment records, for the 8-year period Indian tax law requires. These are retained in a reduced form containing only the transaction details, and are not used to contact you or to build any profile.

11. How we protect your data

All traffic between the app and our servers travels over encrypted HTTPS connections. Passwords are stored only as salted hashes and are never recoverable in plain text. Access to customer records in our admin console is restricted to authorised staff, and identity verification is carried out through a UIDAI-authorised provider rather than by handling raw credentials ourselves.

No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required by law.

12. Children

GoGo Cars is not for children. You must hold a valid Indian driving licence to rent a vehicle, so the service is available only to adults aged 18 or over. We do not knowingly collect personal data from children. If you believe a child has given us personal data, write to gogocars5477@gmail.com and we will delete it.

13. Changes to this policy

If we change how we handle personal data we will update this page and change the “Last updated” date above. If the change is significant, we will tell you in the app or by email before it takes effect.

14. Grievance officer

In line with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, you can contact our Grievance Officer about anything in this policy:

ManiTeja Challagundla

Grievance Officer, Gogo Enterprises

Email: gogocars5477@gmail.com

Phone: 8121765714

Address: T7-1-302/45/11/B, S.R. Nagar, B.K.Guda, Hyderabad, Hyderabad, Telangana, 500038,Hyderabad-500038, Telangana

We acknowledge complaints within 24 hours and resolve them within 15 days.

General privacy questions

Email: gogocars5477@gmail.com

Support: gogocars5477@gmail.com

GoGo Cars is your premier destination for self-drive car rentals. We provide a seamless, high-quality driving experience with a fleet tailored for every occasion.

Navigation

Available Fleet
Help Center
My Account
Bookings
Contact Us

Our Fleet Types

Support & Location

Road No. 8, Ayyappa Society,Madhapur, Hyderabad, 500081
Office: +91 81217 65714Support: +91 90527 75477
gogocars5477@gmail.com